MODULE 2 : Leadership l Discover the power of setting clear expectations . l Learn about leadership styles and how to apply them : n Servant leadership n Autocratic n Democratic n Bureaucratic n Laissez-faire
MODULE 3 : Delegation l Debunk the myths of getting things done on your own . l Master the seven steps of delegation . l Learn how to delegate effectively .
MODULE 4 : Handling Problems & Conflict l Identify common sources of workplace issues . l Develop strategies to resolve employee conflicts . l Learn tips for managing difficult personalities effectively .
MODULE 5 : Successful Meetings l Master the essentials of planning and running effective team meetings . l Learn how to build and structure a productive meeting agenda .
MODULE 6 : Effective Communication l Understand the importance of strong communication skills . l Identify common roadblocks to effective communication . l Explore the key elements of communication : verbal and non-verbal . l Practice best practices for active listening .
MODULE 7 : Motivation & Team Building l Learn how to identify and prioritize what motivates employees . l Explore the impact of formal and informal workgroups on motivation . l Discover the keys to meaningful employee recognition .
MODULE 8 : Improving Employee Performance l Uncover the primary causes of low performance . l Learn four key performance improvement techniques . l Master the art of effective one-on-one meetings with employees .
Workshop completion
At the end of the workshop , participants will apply the lessons learned in a final case based on the eight modules . Leaders who are set up for success are more capable , competent and confident . They enjoy leading and helping their team members be at their best . The Manager Skills Course equips leaders with the knowledge , skills and tools to bring out the best in their teams . n
The Manager Skills Course : laying the groundwork for strong leaders to lead strong teams !
ISPA members are already familiar with DR . BRYAN K . WILLIAMS , a recognized authority on management and leadership and sought-after speaker known for his dynamic presentations . Williams brings his passion for helping others thrive to the spa industry through the Manager Skills Course . Now available on iLearn for an ISPA member-exclusive price , this self-paced online course offers a deep dive into essential leadership skills with interactive videos , worksheets and practical takeaways . The course is designed for spa managers , first-time supervisors and high-potential team members . | experienceispa . com / i-learn
MARCH / APRIL 2025 n PULSE 13