A SERIES OF 10 LEADERSHIP LESSONS FOR THRIVING SPA TEAMS

BY DR . JONATHAN ELLERBY

ORGANIZATIONAL CULTURE often feels like a buzzword , but it ’ s an invisible guiding force in the workplace . It shapes performance and goals and defines what excellence looks like . Culture also determines what the organization will tolerate and sets its unspoken standards .

An organizational culture influences behavior and outcomes at every level . Your culture can either attract or

THIS IS PART 4 OF A SERIES . Watch for all 10 Leadership Lessons for Thriving Spa Teams from Dr . Jonathan Ellerby .

repel your staff — and build or weaken your brand — while it affects guest loyalty . It can even boost sales and marketing without extra cost . As a leader , you must be conscious , creative and purposeful as you collaboratively construct a culture that brings out the best in your staff and raises the reputation and outcomes of your brand .

If your culture is not clear , have an open discussion with your supervisor . If that is not fruitful or even possible , you can still create a defined organizational culture within your team or location .

5 essential elements of organizational culture Understanding the forces and factors that create an organizational culture will enable you to evaluate and make concrete plans for change . The five most essential elements that shape culture are : 1 . Values and beliefs 2 . Communication styles 3 . Leadership styles 4 . Work environment 5 . Recognition and reward systems

For each element , create two change goals for your workplace . Below are actions you can take in each area . 1 . Values and beliefs : These are the core principles and

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