DAY TWO
8 - 9 A . M . EDUCATION SESSIONS
l Elevating the Spa Experience to Develop a Loyal Client • MICHAEL CONTE l The Trajectory of Travel & Hospitality Trends • JAN FREITAG l Revolutionizing Spa Experiences with Technology • PANELISTS : EMLYN BROWN • PATRICK FERNANDES • CAITLIN MCKENNA MODERATED BY JEAN KOLB
9:30 - 11 A . M . POWER SESSION featuring CHRISTINA TOSI & WILL GUIDARA
2 - 3 P . M . EDUCATION SESSIONS
Sharpen Your Skills
l The Zone of Excellence : Empowering High Performers • JEFF SALZENSTEIN l Navigating the Legal Landscape : Key Challenges for Spa Leaders • PETER TSOFLIAS & KENNETH RYAN l Retail Excellence : Strategies to Create a Spa Profit Powerhouse • DELIA MCLINDEN
DAY THREE
9 - 10:30 A . M . POWER SESSION featuring PETER KATZ
11 A . M . - NOON EDUCATION SESSIONS
Elevate Your Education
l Spa Menu Bootcamp : Sculpting Success One Service at a Time • MARGARET LORA & JACLYNE ROE l Unlocking the Data : New Research Shaping the Spa Industry • TODD SHAW & ELLA KENT
MARCH / APRIL 2025 n PULSE 71