“Employers can improve productivity
and employee retention through a strong
office culture.”
4.
Develop Company Values and
Standards Once a positive management
style has been implemented, ensure the team
is invested in the success of the organization
by establishing a set of core values and standards. At
TallGrass, Rackliff’s team abides by a set of 10 core value
statements that define their culture, brand and business
strategies. These core values impact everything—from how
staff interacts with guests to serving as the foundation for
decision-making.
Developing core values will show existing team members
the positive culture you are working toward as a team. It will
also make it easier to find new members who will easily fit in
with your company’s work culture.
5.
Create a Fun Workplace According
to data from the Journal of Vocational Behavior
study (see page 17), a fun work environment is
vital for learning and innovation in the
workplace. Creating a positive work environment also means
allowing employees to have fun and enjoy spending time with
their team. Conte says of his team: “Quite simply, they do not
want to dread coming to work.”
Rackliff suggests organizing events that allow team members
to give back to their community. She says “the heartfelt and
bonding impact of working together on a philanthropic project
is irreplaceable and brings new light to any group.”
Conte agrees that fun is imperative and recommends
planning a staff outing and decorating the staff space for
holidays. Managers can also hold contests that play into guest
satisfaction. For instance, if a staff member receives positive
accolades on TripAdvisor or Yelp, they receive a free lunch or
mini treatment.
6.
Bringing it All Together Williams
says that, in his experience, employees want a
company culture centered around a
commitment to excellence, strong leadership
and peer-to-peer congruence. Organizations that focus on
developing these areas will foster environments where strong
teams are built and individuals are able to flourish. As Conte
says, “There is a popular saying in hospitality that if you take
great care of your employees, they will take care of your
guests—and that is absolutely true!” n
F E AT U R E D S O U R C E S
BRYAN K. WILLIAMS
Chief Service Officer
BW Leadership
Academy/BWTV Online
Learning
BOWIE, MARYLAND
CATHERINE
WARREN
Spa and Leisure Director
Eau Palm Beach Resort &
Spa
PALM BEACH, FLORIDA
MELISSA RACKLIFF MICHAEL CONTE WENDY ROSE
Spa Director
TallGrass Aveda Spa &
Salon Director of Spa and
Wellness
The Spa at Meadowood
Napa Valley Spa Director
The Spa at Saddlebrook
Resort
EVERGREEN, COLORADO
WESLEY CHAPEL, FLORIDA
ST. HELENA, CALIFORNIA
May 2017
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