FROM YOUR CHAIRMAN
2017
ISPA BOARD
OF DIRECTORS
ELECTED OFFICERS
CHAIRMAN
Todd Shaw
The Peaks Resort & Spa
VICE CHAIRMAN
Todd Hewitt
Shangri-La International
SECRETARY/TREASURER
Garrett Mersberger
Kohler Co.
IMMEDIATE PAST CHAIRMAN
Michael Tompkins
Hutchinson Consulting
DIRECTORS
“Here lies a man who knew how to enlist
the service of better men than himself.”
ach time I reflect on these powerful words carved on the tombstone of Andrew
Carnegie—a son of poor immigrants who helped build the U.S. steel industry
and was once the richest man in the world, I can’t help but be reminded that no
one has a monopoly to success. In fact, the key to success for most entrepre-
neurs and leaders is the ability to delegate. But boy, delegation is a tough skill to
master for it requires letting go of one’s ego! As leaders, it can be very tempting
Sharilyn Abbajay
ISPA Foundation Vice Chairman
Noel Asmar
Noel Asmar Group, Inc.
Scott Duncan
Spa Gregorie’s
Blake Feeney
Chaleur Beauty
Michael Harmsworth
ESPA International (US) Ltd.
Patrick Huey
Kristine Huffman
Huffman Hospitality Concepts
to think that our way of doing things is the only way to do things or that we know all the Julie Oliff
St. Regis Aspen
answers all the time—but we don’t. Laura Parsons
ESPA International (US) Ltd. (Spa Division)
Delegation requires equal amount of letting go of control and trusting that team members
can deliver to the standards expected. Building trust begins with finding aspirational employees
with the capacity to take accountability for their space, their failures and their accomplishments.
All too often, as we get entrenched in the day-to-day operations, we forget to leverage the
people around us. As you learn the art of delegation, I encourage you to reach out to your peers
in the ISPA community to gain ideas and support on how to let go of control and become better
leaders. As a community, we fight the same battles each day so we understand each other’s
struggles. At the end of the day, it is not about always being right or having the correct answer
all the time. It is about inspiring critical thinking in others so that they may have the confidence
to think through issues and contribute in your mission and success.
Frank Pitsikalis
ISPA Foundation Chairman
Eric Stephenson
Well World Group
Dawn Tardif
BodiScience Wellness Center & Spa
Robert Vance
Well & Being Spa at the Fairmont
Scottsdale Princess
Lynne McNees
International SPA Association
MEDICAL ADVISOR
Brent A. Bauer, MD
Mayo Clinic
And that—like Carnegie—is the best legacy a leader could ever hope for. What will be your
legacy as a leader? Will you be known as the one brave enough to set aside his or her ego in CHAIRMEN’S COUNCIL
order to shine a torch on others? Past ISPA Chairmen who are current members:
Gayle Brady • Brady Spa Consulting
Jeff Kohl • Spa & Club Ideations
Jean Kolb • Well By Choice
John Korpi • Korpi & Korpi
—TODD SHAW, CHAIRMAN
Kate Mearns • 5 Spa Consulting LLC
Jim Root • The Westmoor Club
Todd Shaw MBA
@tddshaw
Todd Shaw
Jane Segerberg • Segerberg Spa Consulting, LLC
Ella Stimpson • The Spa at Sea Island
2
PULSE
■
May 2017
Deborah Waldvogel • ResortSuite