Employees love being rewarded for their
hard work just as much as they enjoy
being recognized by their leaders. These
programs can be performance-based, or
even based on the number of years of
service to the company. Both strategies
promote hard work and loyalty to your
business.
“The saying ‘people quit people, not
jobs or companies’ is true,” says Gudelsky.
“You almost never hear someone say that
love their manager and team members,
but want to leave for a similar opportunity
somewhere else. This makes it critical to
engage with your team on a daily basis,
show them you appreciate them, and treat
them with respect and dignity.”
People in the spa industry tend to be
creative people by nature. If you want the
best out of your team, you should try
encouraging their creative input. Involve
staff in brainstorming ideas, ideas to
improve operations and customer service.
Getting the team involved can not only
build team morale, but boost confidence
if an employee’s idea is used in action.
Allow Them to Grow
Team members will have the confidence
to bring their ideas to the table if
employers provide regular and valuable
education. Leadership training, product
classes, continued higher education
programs are great ways to allow your
employees to improve themselves within
the job. The more they know about their
position, the better they will be at it and,
in turn, the happier they will be.
No matter what programs and policies
you put in place to engage and retain your
team members, if you as a leader are not
happy and engaged, nothing will change.
“I believe all of this must start with
managers themselves being satisfied and
engaged in their work,” adds Kreider. “If
you are not happy in your position, you
will never help others become happy in
theirs.” n
“Since everyone
is different and
feels loved and
appreciated in
different ways,
we try to find out
what drives and
motivates them.”
— HEATHER KREIDER, L.E., R.N.
Regular and valuable training, seen here at Makes Scents Natural Spa Line, are great ways
to allow employees to grow and gain confidence in their jobs.
F E AT U R E D S O U R C E S
NIKI KATSADAS
Owner/Founder
Luxe Spa Certified LLC
PITTSBURGH, PENNSYLVANIA
ANGELA
CORTRIGHT HEATHER KREIDER,
L.E., R.N.
Principal
Spa Gregorie’s NEWPORT BEACH, Owner
Makes Scents Natural
Spa Line
CALIFORNIA LANCASTER, PENNSYLVANIA
KENDRA RICE HENRY GUDELSKY
Spa & Health Club Director
Trump International
Hotel & Tower Chicago Director of Training
and Development
WTS International
CHICAGO, ILLINOIS ROCKVILLE, MARYLAND
May 2017
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