o
ur first house has been a I finally understood why people like
bit of a fixer upper. As Mark Zuckerberg and Bill Gates
soon as we moved in, I choose to wear the same thing
was itching to tackle every every day; decision overload is a real
single project at once. There were so
many problems staring at me, I couldn’t
and draining thing!
That overwhelm is everywhere
think straight. The kitchen was a these days. It’s in the many projects I
complete tear-out, the master bath have to tackle at home; it’s in the piles
needed updating, and I wanted to finish of work spa directors face every day; it’s
the basement to give us some much- also in the biggest challenge spa
needed additional square-footage. That directors face—retail.
Ways to Upgrade Your Retail Space for
Tackling retail sales can feel More Sales, page 40), upselling (The
furniture we had to get or all the small overwhelming for everyone—from Facial Upsell, page 44), and creating a
projects like painting or planting grass managers who want to increase numbers, winning customer experience (It’s All
seed. to team members who feel uncomfortable About the Experience, page 48).
selling, and even to customers who can Overwhelm, be gone!
list doesn’t even include all the new
Needless to say, I was overwhelmed.
Oh, and don’t worry, my fixer-upper
Don’t get me wrong, I love being able to feel overwhelmed by everything you have put our own stamp and style on our to offer. Don’t worry, we will be your overwhelm is slowly dissipating (I
cute little stone cottage, but with so guiding light. This issue of Pulse is chock- haven’t had a freak-out on my husband
many projects and options staring me in full of tips for merchandising an in weeks—he is so relieved). We just
the face, it was hard to make a decision. aesthetically-pleasing retail space (14 finished renovating our kitchen and the
biggest project is behind us. With the
big one in the rear-view mirror, I can
focus on the little things and take a
moment to breathe and enjoy my new
favorite room in the house. If you stop
by, I’ll make you some of my famous
chicken pot pie!
BEFORE
AFTER!
—KELLY HEITZ, EDITOR
FOLLOW KELLY
CLICK HERE
@PulseEditor
6
PULSE
■
May 2018
@ISPAPulseEditor
for my famous
chicken pot pie recipe!