l Suppose that tonight, while you slept, a miracle
happened in your organization. When you wake up
tomorrow morning, what will you notice? What will
your employees or customers notice?
l What dreams do your employees have for the business
or their team?
l What do you feel are the most promising areas in
which to expand the joy in our organization?
l What communication would need to happen in order
to create engagement around this area?
l What are the specific behaviors you want your spa
associates to implement in order to create a culture
of joy?
deSIgn: The next step in the ai process is the Design
stage. here, you’ll create and design what you want, as
well as look at how your ideal scenario could be feasible.
This is where you begin to dialogue and decide how you
are going to make your dreams happen. Questions for
this stage might be:
deStInY: The last “D” stands for Destiny. This is
when people commit to the aspirations they want to
achieve. During this stage the implementation of change
is emphasized. Questions we might need to ask are:
l What’s the first thing that’s needed to make this plan
happen?
l how we will show appreciation to team members
when they have followed through on implementing
these new changes or behaviors?
appreciation is a huge opportunity to not only
accelerate your spa associates’ performance, but also
increase your return on Equity and continue to grow in a
way that creates positive outcomes and unleashes joy in
your workplace. n
next StePS
to APPrecIAte
YoUr ASSetS:
1. Develop a practice of appreciating one person
each day. it could be a spa associate, a customer
or even a vendor.
2. Look at your customer service or workplace
culture, then use the four Ds of appreciative
inquiry to discover how you can unleash joy in
that situation.
“Our role as RARE
leaders is to tailor the
appreciation we show to
our employees in a way
that is meaningful to
them, not easiest for us.”
stay tuned for the final part of the series,
which discusses how to elevate the energy of
your workplace.
daWn kaiser is an author and speaker who specializes in energizing groups to unleash
joy in the workplace. Dawn was a speaker at the 2017 ISPA Conference & Expo. You can contact
Dawn at dawn@dawnkaiser.com.
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