VOLUME 29
ISSUE 4
rare leadership:
30
Unlock Potential by
Appreciating Your Assets
Get Your
Money’s Worth:
By daWn kaiser
48
Making sense of spa
Financials
By Jamison stoike &
amy martin duarte
YoUr SPA IS AcceSSIBle.
hoW aBouT your
By angela cortright
Part
tWo of
three
38
58
snapshot survey:
Insights from 2018’s Quarterly Reports
PU LS E .E X PERI ENC EI S PA .CO M
6
PULSE
■
MAY 2019