IN THE FLUX AND FLOW OF CONFERENCE SEASON, it can be easy to miss exciting updates and member benefit offerings from ISPA. Though you may have attended Dr. Bryan K. Williams’ s Education Session at the 2025 ISPA Conference a couple months ago and heard about it then, consider this your official ICYMI notice! iLearn, ISPA’ s learning management system and newest member benefit, now features a specialized eight-part management skills course exclusively available to ISPA members. Proven service excellence guru Dr. Bryan K. Williams tailored the course specifically to the distinct needs and interests of spa industry professionals looking to take the next step in their leadership journey.

Visit iLearn to start the process of investing in your supervisors, first-time managers or even current line staff who are high-potential future leaders. n

experienceispa. com / i-learn

PULSE n MAY 2025 12