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The General Manager’ s Perspective: Key Factors that |
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Unlocking the Data: New Research Shaping the Spa |
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Influence Decisions • Ann Alba, Ed Gannon, JoAnn |
Industry • Ella Kent and Todd Shaw |
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Lenhardt; Michael Tompkins( moderator) |
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Spa Menu Bootcamp: Sculpting Success One Service |
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Serenity & Success: Crafting a Magnetic Workplace |
at a Time • Margaret Lora and Jaclyne Roe |
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Culture • Rita Barreto |
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Retail Excellence: Strategies to Create a Spa Profit |
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Revolutionizing Spa Experiences with Technology |
Powerhouse • Delia McLinden |
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• Emlyn Brown, Patrick Fernandes, Caitlin McKenna; Jean Kolb( moderator) |
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The Zone of Excellence: Empowering High Performers • Jeff Salzenstein |
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Mastering the Art of Budgeting and Forecasting
• Bill Butler, Suzanne Holbrook, Blanca Lorente; Jean Kolb( moderator)
Elevating the Spa Experience to Develop a Loyal Client • Michael Conte
The Trajectory of Travel & Hospitality Trends
• Jan Freitag
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Maximizing Your Spa’ s Total Online Presence
• Stephanie Smith
Escape the Type A Trap: Three Steps to Beat Burnout and Sustain Peak Performance • Erin Stafford
Navigating the Legal Landscape: Key Challenges for Spa Leaders • Peter Tsoflias; Kenneth Ryan( moderator)
High Expectations: The Key to Attracting, Developing
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& Retaining Great People • Dr. Bryan K. Williams |