HEATHER BISHOP Osmosis Day Spa Sanctuary |
LASANDRA BUTLER Spa Adolphus at the Adolphus Hotel |
KARRILYNN KEITH
The Spa at Kilaga Springs
|
SAUNDRA QUINTANA The Broadmoor |
||||||
|
REVIEWING MICHAEL CONTE
“ Elevating the Spa Experience to Develop a Loyal Client”
|
REVIEWING
THE PANEL SESSION
|
“ Mastering the Art of Budgeting and Forecasting” |
REVIEWING JEFF SALZENSTEIN
“ The Zone of Excellence— Empowering High Performers”
|
REVIEWING
THE PANEL SESSION
“ The GM’ s Perspective: Key Factors that Influence Decisions”
|
|||||
“ This was really helpful |
“ The speakers and facilitator |
“ Loved loved loved this |
“ It was fantastic to hear the |
||||||
– and practical information |
really made the session |
session. Helps me to really |
GM perspectives. All three |
||||||
delivered in an organized |
worthwhile to sit in on. The |
see how to encourage and |
panelists were different |
||||||
and understandable way. |
targeted questions and can- |
reward my team while |
with different approaches, |
||||||
He did a great job of bring- |
did answers were extremely |
continuing to boost their |
but also very in sync with |
||||||
ing in humor and relatable |
helpful. The biggest take- |
performance goals and |
the approach. Well done! |
||||||
anecdotes.” |
away was educating C-level |
increase their revenue. |
Ann was amazing!!” |
||||||
management on realistic |
Very inspirational to see |
||||||||
views and opportunities to |
how to guide these high |
||||||||
generate revenue for the |
achievers in their career.” |
||||||||
organization.” |
( continued on page 46) |