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REVIEWING MICHAEL CONTE
“ Elevating the Spa Experience to Develop a Loyal Client”
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REVIEWING ERIN STAFFORD
“ Escape the Type A Trap: Three Steps to Beat Burnout and Sustain Peak Performance”
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REVIEWING
THE PANEL SESSION
“ The GM’ s Perspective: Key Factors that Influence Decisions”
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REVIEWING DR. BRYAN K. WILLIAMS
“ High Expectations: The Key to Attracting, Developing & Retaining Great People”
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“ Amazing!! I have six pages |
“ Such an amazing class. |
“ Powerful panel! Great |
“ We come back every year |
of notes on this session |
Loved the tools you are able |
questions I plan to pose to |
to see this man. I absolutely |
alone. Super informative |
to utilize after this seminar. |
my GM when I return! GMs |
love and adore all of his |
and gave great information |
Ready to take this home to |
were incredibly approach- |
wisdom and insight. Cannot |
on how to elevate the |
my team!! |
able after the session for |
wait to see him next year. |
guests experience. 10 / 10! |
“ Erin brought a con- |
additional questions. |
“ I can’ t wait to go home |
“ Amazing techniques to |
tagious energy that spread |
“ Great session and it |
and start implementing the |
put into practice as we navi- |
through the room and kept |
was so helpful they shared |
positivity I gained in this |
gate a Forbes standard.” |
everyone engaged. I wanted |
personal information on |
session! Very inspiring on |
to have her talk all day long, |
where they work. The good |
how to take my team to the |
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she was incredible!” |
and the bad and what they |
next level.” |
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wished to be better. Loved |
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that they felt they could be |
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really honest with us!” |
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REVIEWING
THE PANEL SESSION
“ Mastering the Art of Budgeting and Forecasting”
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REVIEWING STEPHANIE SMITH
“ Maximizing Your Spa’ s Total Online Presence”
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REVIEWING PETER TSOFLIAS & KENNETH RYAN
“ Navigating the Legal Landscape: Key Challenges for Spa Leaders”
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REVIEWING RITA BARRETO
“ Serenity & Success: Crafting a Magnetic Workplace Culture”
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“ Really enjoyed learning from the leaders on the panel. It was refreshing to know that I am not alone in some of the challenges I face and I feel more confident navigating KPI and forecasting.” |
“ This was an eye-opener! I’ m taking back a few tips on what to be on the lookout for and checking our ratings.” |
“ There are so many gray areas in law and policy that spa leaders are just not aware of and he covered a lot. Thanks!
“ A little scary but extremely important.”
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