Pulse November 2016 | Page 56

INCREASE YOUR SPA “Sales Appeal” TO DRIVE YOUR PROFITS As a business owner or spa director, you know that a high percentage of retail sales is vital to generate more profit for your business. It’s statistically proven to create greater client loyalty, improve perception of value as well as help to position your brand as an expert, thus, increasing guest referrals for your spa. It’s no secret that equipping your guests with the right home-care program prolongs results, gives them more self-confidence and makes them feel they are getting the full value from each spa service. So why do most spas achieve less than 30 percent of revenue in retail sales? As a matter of fact, in general, most businesses hover between seven to 17 percent in BY TANYA retail sales and find every sale to be a struggle. This is because, all this time, most CHERNOVA Missed spas have been relying heavily on the people in their business to drive the sales. Chernova’s session? Click here to purchase the PDS Recordings. 54 PULSE ■ November 2016