PULSE POINTS
(CONTINUED FROM PAgE 16)
ISPA 2018 U.S. Spa Industry Study:
Hiring and Employee Retention
Total employment is
estimated to have grown
ahead of the national trend,
up by 1.9% to 372,100.
On average, service
providers need to work
30 or more hours per
week to be considered
a full-time employee.
1 in 3
respondents
said they
intend to
create new
jobs.
Pay was mentioned by 5%
of respondents when asked
about the most important
issue facing spas, typically in two
respects. Some spas were concerned
about rising wage costs; others felt that
pay rates were not always sufficiently
attractive to recruit and retain employees.
of respondents
cited a lack of
qualified, experi-
enced talent.
Staffing and employee
development also loom large
in spas’ plans for 2018, with
54% saying they intend to
introduce new employee
training opportunities.
18
PULSE
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November 2018