MEMBER PERSPECTIVES
benchmarks and a path to career advancement. Yet, each
employee’s plan is “up to them,” says Myers. “We highlight
their strengths, but ultimately this is just a job for some
people, and that’s fine.” Team members receive weekly
feedback, and all employees can be reimbursed for up to
$1,000 of professional development every year, a perk that is
used by “ninety percent of employees,” according to Myers.
There are also small perks that can help employees feel
valued. Chuan Spa gives out gift cards to high-performing
staff; “if someone really blows us out of the water,” Myers
says, “we’ll send them to a competitor’s spa for a spa day
where they won’t have to think anything about this place.”
At the Spa at Colonial Williamsburg, Haddaway awards
“Tri-Five” cards to team members based on their successes;
five “Tri-Five” cards get the employee a $25 gift card, ten get
them a free spa service, and 15 cards get them a full day at
the spa, which can be transferred to someone as a gift.
Additionally, employees can perform complimentary secret
shops at other spas managed by Trilogy Spa Holdings.
All three spas agreed that small perks like those help show
employees that they are valued and that good work doesn’t
go unnoticed.
Get Involved
The 2018 ISPA Spa Workforce Study found that a poor work
environment was the top reason that both managers and
service providers left their last job; accordingly, the best way
to reduce turnover is to foster a positive workplace culture.
No spa, no matter how strong the work environment, can
(CONTINUED ON PAgE 28)
The Spa of Colonial Williamsburg makes sure to reward and praise employees for their successes.
“If [an employee] really blows us out of the
water, we'll send them to a competitor's spa
for a spa day where they won't have to think
anything about this place.”
— WILLIAM MYERS, REgIONAL DIRECTOR OF SPA, CHUAN SPA AT THE LANgHAM, CHICAgO
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PULSE
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November 2018