Great guest experiences often begin with a great employee experience.

IN ILEARN’ S NEWEST COURSE, leadership and talent expert Rita M. Barreto explores a simple truth: Your team’ s personality shapes every guest interaction. In an industry where turnover remains a challenge and competition for skilled talent is fierce, spa leaders can’ t afford to rely on outdated hiring habits or hope that engagement will take care of itself.

Through hands-on lessons, Barreto shows spa leaders how to identify strong talent early, build meaningful connections from day one and create a culture people want to be part of. These aren’ t abstract theories pulled from general business textbooks. Each lesson is grounded in real spa industry scenarios, making the strategies practical and immediately useful.

Whether you’ re hiring your next star employee, rebuilding a team after turnover or looking to reenergize your current team, The Talent Treatment offers practical guidance for strengthening both your workforce and the guest experience.

Log in to iLearn and start the course today.

HELP STRENGTHEN THE SPA INDUSTRY by donating to the ISPA Research Foundation Auction. Every dollar raised supports research initiatives such as the annual ISPA U. S. Spa Industry Study, providing spa leaders with data and insights that help guide smarter business decisions.

Each year, generous donors contribute a remarkable lineup of auction offerings, from luxurious spa getaways and exclusive spa products to one-of-a-kind experiences. Every donation— and every bid— helps fund essential spa industry and consumer research.

A much-anticipated highlight of the annual ISPA Conference, the auction brings attendees together for a little friendly competition and a shared purpose: supporting the research that helps move the industry forward.

Find more about the 2027 ISPA Research Foundation Auction at experienceispa. com / ispa-foundation-auctions /.

PULSE n NOVEMBER 2026 9