Pulse November/December 2021 | Page 36

MEMBER PERSPECTIVES

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Scott Vazinski , executive director at The Spa at Yellow Creek , says that a lack of clear communication from some resource partners has to some challenges for him , his team and even some guests .“ That ’ s been the frustrating thing that I ’ ve experienced in terms of order fulfillment and product availability . There have been some products that we ’ ve had to alter our operations because of their lack of availability for over a year ,” says Vazinski .“ I mean , those are few and far between , but it ’ s been really challenging .” Specifically , Vazinski cites the popular seasonal treatments guests have come to anticipate as one thing disrupted by a product shortage .“ If one ingredient or one product is missing from [ those ], then we can ’ t really do it ,” he says .

And though Vazinski and the spa ’ s service providers have been frustrated at inconveniences like these , the issue has less to do with which products are available when and more to do with the dearth of information they receive from some resource partners about what the spa should expect .“ If we know ahead of time that we ’ re not going to have [ a certain product ], then we can share that information with our staff , and they ’ re coming into it prepared , as opposed to it being a surprise that you don ’ t have a tool that ’ s really crucial to the day ,” he says .

Marci Howard-May says she knows how Vazinski feels . “ I just don ’ t have the energy and the time that I can set aside to go to the vendor and request and request . If they ' re not coming to me with ideas , I have to reach out to them for something , and unfortunately , I ’ ve taken on an

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The Spa at Yellow Creek ( top ; bottom ) is experiencing product shortages and delays from some resource partners .

— SCOTT VAZINKSI

34 PULSE ⁿ NOVEMBER / DECEMBER 2021