SAGRARIO MORALES Marriott Puerto Vallarta Resort & Spa Spa Manager |
KATJA GUIMARÃES Teraza Zanchi Spa CEO |
INGRID MIDDAUGH
Well & Being Spa – Vail Spa Director
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CHEYENNE BOWERS The Ritz-Carlton , Marina del Rey – SISLEY Spa Spa Director |
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“ It was always clear to me that |
“ Considering that we still |
“ As I reflect on the past |
“ I am most proud of the spirit |
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when I returned full time with |
are living a pandemic mo- |
year , I am most proud of |
and enthusiasm the team |
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my team , I had to return with a |
ment , I feel very proud to |
the resiliency that my team |
showed in coming back to |
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strategy . My focus as a leader |
have developed three very |
has displayed . They sur- |
work , supporting our efforts |
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was to start from the basics , |
interesting partnerships in |
vived the COVID-19 closures |
under difficult circumstances |
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and fortunately it has been the |
2021 : We were selected to |
only to return to an exten- |
as we reengaged with our |
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best decision I have made . I fo- |
be the spa in three very dif- |
sive hotel renovation that |
guests . While dealing initially |
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cused on relationships , making |
ferent projects : a very tradi- |
impacted our business |
and to this day with the new |
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sure everyone understood our |
tional upscale hotel , the |
levels . The team has re- |
health safety protocols placed |
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purposes and objectives . I have |
largest beauty center and a |
mained positive and sup- |
a huge burden on our guests , it |
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spent more time with my team |
premium senior living com- |
portive of each other |
was remarkable to observe the |
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than ever before , and we stay |
munity in our city . It shows |
despite these difficulties . |
enthusiastic and considerate |
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in communication all the time . |
me , as a spa leader , that not |
With the support of my ex- |
response of our guests who |
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Despite having lost irreplace- |
just the wellness industry |
ecutive leaders at Trilogy |
were eager to return and show |
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able people in our spa team on |
keeps growing in this |
Spa Holdings , I feel empow- |
support as they began to enjoy |
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this difficult road , we have |
period but also that we are |
ered and look forward to |
our services once again . Above |
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been a resilient team that has |
able to grow our business |
continuing to lead this |
all else I am fortunate to be |
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shown its strength by having |
because we have built a |
group through brighter |
supported by a great team and |
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extraordinary results through- |
very strong name brand |
days ahead .” |
to have the most thoughtful , |
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out this year in financial |
and people are seeking ex- |
considerate , and loyal guests I |
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matters . But the most impor- |
periences for their physical |
the world .” n |
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tant thing , and what makes me |
and emotional needs even |
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feel so proud , is becoming the |
more .” |
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leader that I didn ’ t think I could |
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be . I feel happy !” |