in clean, nutrient-dense eating and
detoxing/cleanses as well as a greater
awareness of the importance of “tuning
out to tune in” through meditation, and
even improved sexual health.
The spa also blends wellness and
mainstream medicine by adding
Wellness Medicine into its services.
“The Carillon Miami Beach is a mixeduse property that services hotel guests,
residents and locals. A lot of the
residents are retired or are baby boomers
who are still working. The wellness
medicine component of our business
keeps everything they need in one
location, which is a tremendous benefit
to living here,” she says. “For residents
and locals, we focus on long-term
health. For hotel guests, we focus on
packages for specific health outcomes
such as weight loss, detoxing and stress
management.”
In order to deliver its Wellness
Medicine service to guests, the spa has a
dedicated health and healing department
which is led by a physician who focuses
on prevention and longevity. In addition
to comprehensive diagnostics and health
consultations, the expansive offerings
include: nutrition counseling, detoxification program, acupuncture, physical
therapy, exercise physiology, energy
healing, health and life coaching,
executive health programs, among
others.
The Right Team
A big component of the spa’s ability to
deliver great services to guests is its
service-oriented team. “I’ve been really
lucky that we have a very cosmopolitan
team. They come from different cultures
and have brought a lot of best practices
with them,” she says.
To incentivize good performance, the
spa has put in place an “employee of
the month” program called The Carillon
Champion. “Heart-of-house and front-
of-house service professionals are
nominated by their peers and receive a
monetary award and company-wide
recognition. In addition, we celebrate
work anniversaries, birthdays and other
special occasions. Employees are given
complimentary access to all wellness
lectures and fitness classes, along with
discounts on spa services, F&B and retail
offerings in order to encourage a lifestyle
of well-being,” she says.
Ultimately, despite all the details
involved in operating a spa, Terry never
loses sight of the essential. “People are
always looking for the ‘magic bullet’ that
will make their business successful. The
truth is, there is no magic bullet. It is
about attending to the many business
basics that synergistically work together
to create success,” she says. n
ABOUT THE SPA
Spa open date: November 2008
Signature Treatments
Turquoise Dream: A rhythmic full-body dry brushing, followed by
an application of seawater and powerful essential oils calms the nervous
system, and prepares guests for a warm, weightless float in the spa’s
special dry-float cocoon.
Seaside Detox Ritual: Reminiscent of ancient Arabian cleansing rituals
of royalty with a seaside twist, the signature detoxifying treatment begins
with a loofah exfoliation, followed by an application of cleansing seaweed.
North Beach Drift: Inspired by Carillon’s gorgeous beach setting, a fullbody exfoliation and cleansing facial prepares guests for a relaxing wrap
in a patented seawater gel that is also rich in essential oils.
HOW DOES The Spa at Carillon Miami Beach recruit qualified
employees and train staff members? Click here to read more.
Square footage: 70,000 square feet
Number of treatment rooms: 25 (does
not include additional treatment spaces)
Number of full-time spa staff: 145 in four
departments (i.e., spa, fitness, salon and
health & healing)
Guest ratio percentage: 60% female vs.
40% male
Method of staff payment/compensation: Hourly, plus flat commission and
automatic gratuity
Product lines used:
Spa: Clarins, Phytomer, Shankara and
Aromatherapy Associates
Salon: Moroccan Oil, Clarins, SpaRitual and
CND Vinylux
Address:
6801 Collins Avenue
Miami Beach, Florida
Website: carillonhotel.com
Phone: 1.866.800.3858
October 2016
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