Pulse October 2016 | Page 21

in clean, nutrient-dense eating and detoxing/cleanses as well as a greater awareness of the importance of “tuning out to tune in” through meditation, and even improved sexual health. The spa also blends wellness and mainstream medicine by adding Wellness Medicine into its services. “The Carillon Miami Beach is a mixeduse property that services hotel guests, residents and locals. A lot of the residents are retired or are baby boomers who are still working. The wellness medicine component of our business keeps everything they need in one location, which is a tremendous benefit to living here,” she says. “For residents and locals, we focus on long-term health. For hotel guests, we focus on packages for specific health outcomes such as weight loss, detoxing and stress management.” In order to deliver its Wellness Medicine service to guests, the spa has a dedicated health and healing department which is led by a physician who focuses on prevention and longevity. In addition to comprehensive diagnostics and health consultations, the expansive offerings include: nutrition counseling, detoxification program, acupuncture, physical therapy, exercise physiology, energy healing, health and life coaching, executive health programs, among others. The Right Team A big component of the spa’s ability to deliver great services to guests is its service-oriented team. “I’ve been really lucky that we have a very cosmopolitan team. They come from different cultures and have brought a lot of best practices with them,” she says. To incentivize good performance, the spa has put in place an “employee of the month” program called The Carillon Champion. “Heart-of-house and front- of-house service professionals are nominated by their peers and receive a monetary award and company-wide recognition. In addition, we celebrate work anniversaries, birthdays and other special occasions. Employees are given complimentary access to all wellness lectures and fitness classes, along with discounts on spa services, F&B and retail offerings in order to encourage a lifestyle of well-being,” she says. Ultimately, despite all the details involved in operating a spa, Terry never loses sight of the essential. “People are always looking for the ‘magic bullet’ that will make their business successful. The truth is, there is no magic bullet. It is about attending to the many business basics that synergistically work together to create success,” she says. n ABOUT THE SPA Spa open date: November 2008 Signature Treatments Turquoise Dream: A rhythmic full-body dry brushing, followed by an application of seawater and powerful essential oils calms the nervous system, and prepares guests for a warm, weightless float in the spa’s special dry-float cocoon. Seaside Detox Ritual: Reminiscent of ancient Arabian cleansing rituals of royalty with a seaside twist, the signature detoxifying treatment begins with a loofah exfoliation, followed by an application of cleansing seaweed. North Beach Drift: Inspired by Carillon’s gorgeous beach setting, a fullbody exfoliation and cleansing facial prepares guests for a relaxing wrap in a patented seawater gel that is also rich in essential oils. HOW DOES The Spa at Carillon Miami Beach recruit qualified employees and train staff members? Click here to read more. Square footage: 70,000 square feet Number of treatment rooms: 25 (does not include additional treatment spaces) Number of full-time spa staff: 145 in four departments (i.e., spa, fitness, salon and health & healing) Guest ratio percentage: 60% female vs. 40% male Method of staff payment/compensation: Hourly, plus flat commission and automatic gratuity Product lines used: Spa: Clarins, Phytomer, Shankara and Aromatherapy Associates Salon: Moroccan Oil, Clarins, SpaRitual and CND Vinylux Address: 6801 Collins Avenue Miami Beach, Florida Website: carillonhotel.com Phone: 1.866.800.3858 October 2016 ■ PULSE 19