Pulse October 2020 | Page 69

DO YOU EVER WONDER how your peers would handle a situation ? Maybe you ’ re curious what other leaders in the spa industry have to say on a certain subject . In Sound Off , we ask ISPA members from differing backgrounds , countries and companies the same question and see how their answers compare .
SOUND OFF

DO YOU EVER WONDER how your peers would handle a situation ? Maybe you ’ re curious what other leaders in the spa industry have to say on a certain subject . In Sound Off , we ask ISPA members from differing backgrounds , countries and companies the same question and see how their answers compare .

THIS MONTH ’ S QUESTION :
“ Do you anticipate having to scale back your spa ’ s operations again this fall and winter due to the COVID-19 pandemic ? How are you preparing ?”
CATHERINE SINCLAIR VP Spa Operations
EMILY TALBOT
General Manager
SHILPA SANKARAN Owner
CHRISTINE MARICONTI Spa Director
Mirbeau Inn and Spa
Essentials MediSpa and Salon
KOSA Wellness Spa & Retreat
Miraval Berkshires
“ At this moment , we are
“ I do anticipate that we
“ Sadly , I think this is a very
“ Massachusetts has been
not anticipating having to
will need to ‘ massage ’ our
likely reality . While we
very successful in containing
scale back . Our spas are
operating hours again . This
hope to maximize spa
the COVID-19 virus . At this
located in New York and
is a fluid movement apart
revenue , we don ’ t have full
time our numbers are moving
Massachusetts where there
of business in order to
control over who will come
in a positive direction ,
are extremely detailed state
remain sustainable .
in . Our members have
however we are a highly
guidelines on personal care
We have advanced
been very loyal to us , so
sought-after location bringing
services that will remain in
sanitation guidelines
we plan to conduct a new
guests in from all over the
effect for a long time and
already in place , and our
membership campaign to
country . At this time , we will
reopening has been slow
team is prepared to be
grow our base . We are
stay well informed regarding
and cautious .”
“ on-call .” We are sending
stepping up our online
reported cases and any rise
out surveys to our clients
retail game with a new
in transmission and will move
in order to gauge their
approach to online sales
in the direction that best
desire for treatments and
and the launch of our
safeguards our colleagues
will adjust accordingly .”
branded body care and
and guests . Our best
other in-house products .”
preparation is to be proactive
and vigilant with PPE use ,
self care and take every
precaution to reduce risk .” n
OCTOBER 2020 ■ PULSE 57