Universal Companies Inc.
Éminence Organic Skin Care
gold sPoNsors
Universal Companies Inc.
UNIVERSALCOMPANIES. COM
If you had to pick one key fact or insight about your business that you want customers to connect with, what would it be and why? As the ultimate spa and wellness resource, we are a full solutions provider. We are able to provide support for everything from a full spa build to fulfilling a one-time need for a product. Universal Companies is the leading single-source global supplier to over 25,000 clients in the spa and wellness industry, offering a wide variety of products, supplies, equipment and education to help professionals manage and grow their businesses. Our customers come first. They always have, and they always will. Business is good when their businesses are better.
How does your brand continually work to connect with spas throughout the year? We connect with spas continuously through a variety of ways. One of the ways is through our superior customer service. We are staffed by pros. Many on our staff, including our call center representatives, are licensed professionals. They possess an extremely deep knowledge of our products and practices and are always on the ready to help. Also, we publish the industry-leading Spa & Wellness Resource Book, which offers everything you need, right at your fingertips and are launching a cutting-edge ecommerce site which makes ordering and managing accounts a breeze for spas. Not only that, our digital content is packed full of helpful pro-tips and information.
Spas can connect to this content via our website and social media channels.
Product Spotlight Dreaming of the Perfect Locker Room? Universal Companies has everything needed to bring your dream to life! From planning to opening, equipment to supplies, we are your ultimate spa and wellness resource. We help make your locker room extraordinary and your clients’ experience completely unique. As part of our Locker Room offering, our signature brand, Complete Pro allows you to amplify the shower experience with Complete Pro Premium Club Amenities. This collection of hair and body care, perfect for locker rooms in spas and fitness facilities, delivers quality at a competitive price.
Éminence Organic Skin Care
EMINENCEORGANICS. COM
If you had to pick one key fact or insight about your business that you want customers to connect with, what would it be and why? At Éminence, we continuously focus on our purpose beyond profit. Our overall mission is to enhance your wellbeing naturally through extraordinary products and extraordinary service. We’ re also committed to protecting the future of our planet through green initiatives, as well as educating future generations about the importance of organic farming and nutrition through our nonprofit, the Eminence Kids Foundation. We’ re proud to be a Certified B Corporation, joining the global movement of companies using the power of business to solve social and environmental problems.
How does your brand continually work to connect with spas throughout the year? Education is one of Éminence’ s brand pillars and we’ re committed to providing our award-winning training to each spa partner approximately four times a year. Training our spa partners in person this frequently allows us to stay in touch with our spas and provide the best possible service. Our education modules cover a diverse array of topics including product knowledge, massage techniques, home care sales and more. All modules are designed to help spas provide incredible treatments while boosting customer satisfaction and revenue.
Product Spotlight Ideal for all skin types, our iconic Stone Crop Masque excels in increasing the moisture content and health of the skin. Stone Crop, a succulent, is a healing plant used for centuries to heal a multitude of skin conditions and is the hero ingredient of one of our most-loved collections.
September 2018 ■ PULSE 81