Technology and Equipment
HYPERICE INC.
Recovery and Movement Enhancement Technology
Hyperice’s ultimate goal is to do more than just enhance the
guest experience: by making it easier to provide deep levels of
massage, Hyperice strives to enhance the physical wellness of
massage therapists. Says CEO Jim Huether, “Focusing on self-care,
Hyperice works to become the tool in every break room to combat
the industry burnout.”
2018 saw Hyperice develop new protocols for self-care, table
service and express treatments for recruiting, as well as
further rollout of training programs for therapists. According
to Huether, Hyperice’s enhancement services have been able
to generate review while reducing therapists’ hand fatigue.
SucceSS Story: “Hyperice has moved into multiple properties,
and is working with every big partner in the massage and spa
spaces.”
LIVING EARTH CRAFTS
Global Customer Service Phone App
Living Earth Crafts’ new F.A.S.T. Response Customer
Service Phone App offers instantaneous product regis-
tration and service—simply scan the barcode of your
Living Earth Crafts equipment to register in one easy step.
Then, use the app to ask support questions, obtain warranty
service, troubleshoot, and send pictures and video to customer support.
The app eliminates the use of intermediaries, ensuring spas receive the
most accurate information possible. CEO Jim Chenevey expects that
the barcode-reading app will become “the primary method
for obtaining customer service” for its products in the years
to come.
SucceSS Story: “The reception for this product has
been so positive that we are translating the interface into
multiple languages—English, Chinese and Spanish—to
leverage its global use.”
“INNOVATION dISTInguIShES
bETWEEn A LEAdEr And A foLLoWEr”
—STEvE JobS
60
PULSE
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SEPtEmbEr 2019