REOPENING REALITY:
Coping with Quarantine
An inside look at The Spa at Sea Island’s approach
to handling exposure to COVID-19 with grace.
BY JAMISON STOIKE
EVEN THOUGH YOUR SPA MAY FOLLOW THE MOST STRINGENT and extensive sanitation guidelines
possible, there’s still a chance that a case of COVID-19—or a potential exposure to COVID-19—may occur
in your spa and among your team. When that happens, it pays to have a plan ready to tackle the challenge.
AT THE SPA AT SEA ISLAND, every
precaution was taken to avoid potential
exposure to COVID-19 upon reopening.
“We fully cleanse the room
after every service,” says Ella Kent, Director
of Rooms at Sea Island Resort.
“We spray down the room, then wipe
it down after 10 minutes. When we reopened,
we limited the amount of
people in steam and sauna, and we
physically distanced in the space
where [guests] wait. We restricted
guests from arriving earlier than 30
minutes before their treatment time.”
The Spa at Sea Island enacted other
protocols common across the industry,
such as eliminating snacks and unbottled
water, taking the temperatures of
guests and employees and making
masks mandatory for employees.
The spa’s amenities were closed
18 PULSE ■ SEPTEMBER 2020