MEMBER PERSPECTIVES
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Retail Director for both spa locations. “There were some
guests wondering if we would ever reopen. We tried to
stay engaged with them in creative way. Our team
members created at-home videos for massage, facial tips
and more.”
Both Woodhouse locations laid off their staff during
this time to ensure that “everyone was eligible for unemployment,”
says Bonner. This didn’t last long, however, as
Woodhouse has already brought everyone back who
wanted to do so. According to Bonner, these two Woodhouse
locations reopened using a two-phase approach,
and “any team member who was a high risk was given
the option to come back during phase two.” However,
Woodhouse actually lost a few team members along the
way—some found new employment, while others were
simply too uncomfortable to return. For that reason, both
locations are actually hiring right now. “We already have
the demand,” Bonner says, “so we’re just readying for
when we are able to accommodate more services. We
need more therapists.”
Upon reopening, the spa decided to keep most of its
menu intact, although it has cut Vichy treatments, shower
treatments and four-handed massage treatments. Like
The Woodhouse Day Spa Northern Kentucky and The Woodhouse Day Spa
Lexington shut down in mid-March but were ready to reopen when allowed
to on May 25.
32 PULSE ■ SEPTEMBER 2020