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DANIEL SPENCER
Sunstone Spa at Agua
Caliente Rancho Mirage
Director of Spas
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BARBIE MADDOX Sycamore Mineral Springs
Resort & Spa
Spa Director
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CHARLOTTE PRESCOTT Fisher Island Club ,
Spa Internazionale
Director of Spa & Fitness
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JENNIFER WAYLAND-SMITH
Spa at the Del Monte
Spa Director
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“ Investing our own time
into things that show the
team that they are the priority
keeps them feeling
cared about when many of
them are emotionally depleted
due to the inconsistencies
and unknowns . We
cannot in good conscious
sell wellness to others if we
are not allowing our team
to live it in the work environment
they are in . Well-
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“ We are currently having
two weeks of Employee
Gratification for 170 employees
, including all you
can eat taco trucks , ice
cream truck day , pizza days ,
doughnut days and three
raffles ( hotel stay , Oasis
Mineral Springs for up to 20
people ). Managers got to
choose up to three gift
cards for hotel stays , restaurants
, Visa gift cards , etc .”
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“ I like to prepare the team
for what ’ s ahead , so everyone
has the opportunity to
mentally and strategically
prepare . Also , acknowledging
that we have hard work
ahead and pulling together
will get us through successfully
is essential . Checking
in with them to see how
they are doing and how I
can help them is key , and
showing gratitude for their
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“ During high volume
periods , I ensure that the
spa team ( providers and coordinators
) has everything
they need to do their job efficiently
and without having
to search for
something . This includes all
kinds of supplies , products
and tools that are used
throughout the day . In addition
, I like to provide
“ sweet treats ” for those mo-
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ness is for everyone and we |
hard work and team cele- |
ments when they need a lit- |
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must be the instrument to |
brations to take the time to |
tle pick-me-up . Typically , you |
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make that change to make |
reflect on the accomplish- |
can find a basket of choco- |
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it happen . We should al- |
ments is important as well .” |
lates on my desk , or I will |
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ways be students and |
make a run to our local bak- |
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teachers .” |
ery for some yummy baked |
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goods . And of course , a sincere |
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“ thank you ” at the end |
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of their busy day is always |
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on my agenda !” n |
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SEPTEMBER 2021 ■ PULSE 57 |