The traditional Hawaiian lomilomi massage allows guests to experience an ancient Hawaiian tradition .
“ Na Ho ’ ola Spa employs a team of experienced therapists who follow the original vision set by the esteemed kupuna ( elder ) and kumu ( teacher ) Aunty Malia Craver ,”...“ It was her intent that the spa should inspire health and wellness through the practice of Hawaiian culture , values and art .”
— YOSHIMI ANDERSON SPA DIRECTOR n Na Ho ’ ola Spa at Hyatt Regency Waikiki Beach Resort and Spa ,
Honolulu , Hawaii
specializes in Hawaiian medicine and has been teaching and practicing for 35 years .
“ We take great pride in our established name and the fact that we have stayed true to the vision of Aunty Malia Craver ,” notes Anderson . “ In Hawaii , her name has great significance , and her guidance , followed by that of Dr . Yates , have kept us authentic to Hawaiian values and culture .”
Since its traditional values and treatments are such a huge part of the spa ’ s experience , Na Ho ’ ola Spa provides employees specialized yearly training with Dr . Yates . This training includes new protocols and a refresher on traditional practices . The spa believes the only way to ensure the guests are given the proper Hawaiian experience is to make sure every employee is not only properly trained in the techniques , but also given regular refreshers .
Keeping Up with the Consumer As a resort spa , guests ’ needs tend to vary but the spa strives to work toward meeting all those needs . “ We see guests who would like to experience traditional Hawaiian treatments and guests looking for something different ,” says Anderson . “ We keep up with the evolving consumer by communicating with guests as much as possible to seek what their needs and desires are .”
Most of Na Ho ’ ola Spa ’ s guests are also guests of the resort . To target them , the spa makes personalized in-room calls , connects with Hyatt loyalty members
March / April 2017 ■ PULSE 19