MEMBER PROFILE
Above: Na Ho ' ola ' s lounge offers both sweeping views of the ocean and an incredible place to relax. Right: Na Ho ' ola ' s retail space features popular products from Eminence Organic Skin Care.
through exceptional discounts, and creates specialized treatments for guests visiting the resort for special events and celebrations.“ In December, for example, there is a popular marathon event in the area, and we have a limited-time Runner’ s Thermal Heat Massage perfect for preand post-marathon running, which sells out each year.”
With Waikiki Beach being a popular wedding and honeymoon destination, Na Ho’ ola Spa capitalizes on this market by introducing a wedding menu specifically created for the happy couple, the wedding party, or even the parents of the bride and groom, which includes a special thank-you gift from the couple.“ We selected treatments suitable and recommended for brides and weddingminded guests, like the Champagne Body Scrub, The Bridal Facial, and the Nanea-Stone Tranquility for Two,” says Anderson. Marketing specifically to wedding parties and guests has had an immediate effect.“ As soon as we added the new wedding menu, it became the most viewed set of treatments on our website.”
Mixing Old with New Because Na Ho’ ola Spa offers such a diverse range of treatments and experiences, the spa can satisfy the ever-changing trends of the industry. Anderson says she is seeing a rise in the desire for results-oriented treatments and targeted guest treatments involving relaxation, stress relief, and skin-care needs. These growing trends are also very much in-tune with the traditional Hawaiian teachings the staff learns from Dr. Yates. Anderson works hard to bring the scents and sounds of traditional Hawaii to guests, while making sure their retail offerings are modern.“ We try our best to incorporate local ingredients and work with local vendors to create treatments, as well as to introduce new retail items,” she says. When it comes to resource partners and vendors, Anderson tries to bring all those aspects together.“ I enjoy working with partners who are interested in our business model, insightful, resourceful, and can meet our guest needs and wants.”
ABOUT THE SPA
Spa open date: April 2000 Square footage: 10,000 Number of treatment rooms: 16
Facilities / amenities: Relaxation area overlooking the Pacific ocean, locker rooms, dry saunas and a retail area
Signature treatment: Lomilomi
Product line used: Éminence Organic Skin Care
Address: 2424 Kalakaua Ave, 5th Floor, Honolulu, Hawaii
Website: nahoolaspawaikiki. com Phone: 1.808.237.6330
Facebook: Hyatt Regency Waikiki Beach
Twitter: @ NaHoolaSpa
The Na Ho’ ola Spa brings the best of both worlds to Waikiki Beach.“ As a Hyatt Regency resort, our goal is to provide a fabulous destination for guests when they are not home. At Hyatt Regency and the Na Ho’ ola Spa, we say‘ it’ s good not to be home.’” n
20 PULSE ■ March / April 2017