The traditional Hawaiian lomilomi massage allows guests to experience an ancient Hawaiian tradition.
“ Na Ho’ ola Spa employs a team of experienced therapists who follow the original vision set by the esteemed kupuna( elder) and kumu( teacher) Aunty Malia Craver,”...“ It was her intent that the spa should inspire health and wellness through the practice of Hawaiian culture, values and art.”
— YOSHIMI ANDERSON SPA DIRECTOR n Na Ho’ ola Spa at Hyatt Regency Waikiki Beach Resort and Spa,
Honolulu, Hawaii
specializes in Hawaiian medicine and has been teaching and practicing for 35 years.
“ We take great pride in our established name and the fact that we have stayed true to the vision of Aunty Malia Craver,” notes Anderson.“ In Hawaii, her name has great significance, and her guidance, followed by that of Dr. Yates, have kept us authentic to Hawaiian values and culture.”
Since its traditional values and treatments are such a huge part of the spa’ s experience, Na Ho’ ola Spa provides employees specialized yearly training with Dr. Yates. This training includes new protocols and a refresher on traditional practices. The spa believes the only way to ensure the guests are given the proper Hawaiian experience is to make sure every employee is not only properly trained in the techniques, but also given regular refreshers.
Keeping Up with the Consumer As a resort spa, guests’ needs tend to vary but the spa strives to work toward meeting all those needs.“ We see guests who would like to experience traditional Hawaiian treatments and guests looking for something different,” says Anderson.“ We keep up with the evolving consumer by communicating with guests as much as possible to seek what their needs and desires are.”
Most of Na Ho’ ola Spa’ s guests are also guests of the resort. To target them, the spa makes personalized in-room calls, connects with Hyatt loyalty members
March / April 2017 ■ PULSE 19