TANGIBLE TAKEAWAYS
TANGIBLE TAKEAWAYS
7 WAYS TO STREAMLINE SPA OPERATIONS
BY HEATHER BOWEN RAY WITH HOLLEIGH ALEXANDER-RAMSEY AND LEAH CRUMP
THE LIST OF OPERATIONAL INEFFICIENCIES at spas can be long: Staff scheduling and training, use of equipment and space, marketing spend, and resource management( including ecologically and economically important matters such as product waste and energy consumption) all chip away at revenue and guest satisfaction. Consider these tips to simplify processes and set your team up for success:
1. Pinpoint your spa’ s operational problems
Don’ t just treat symptoms— trace inefficiencies to their root causes. Figure out where breakdowns occur and resolve them upstream for lasting improvements.
TIP: A few common causes to consider: booking systems, staff communication, company policies.
2. Prioritize consistent staff training
Make your onboarding process a deep dive into your spa’ s systems and culture, then reinforce those lessons with ongoing training programs. Consistent training improves the guest experience and sets your team on a solid foundation.
TIP: Training with resource partners is especially cost-effective.
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