Seth Mattison
Wednesday , May 12 @ 1 pm EDT
Seth Mattison is a globally renowned speaker , author and business performance advisor who has shared his insights and wisdom with leading brands such as Adobe , SalesForce , GE , Lockheed Martin , NASA and UnitedHealth
Group . He has also worked extensively with high-performing leaders , coaching them on the ways in which they can use practical concepts and frameworks to create lasting impacts with their teams and in their businesses .
Seth ’ s first book , The Future of Leadership , focused on deepening connections to those around us , amplifying the effectiveness of leadership and building organizations ready to face the future . His forthcoming book , The Heart of Business , is a treatise on the crucial role that love can play in creating strong work cultures by elevating employee satisfaction , organizational commitment and
accountability . The Heart of Business will be available later this year .
Many in the ISPA community got a preview of Seth Mattison ’ s human-centered , heart-led approach to leadership during his February Shine On session , where he detailed the ways in which leaders can stay grounded and centered during times of crisis . His Stronger Together Summit Power Session will expand upon those ideas , which are supported by the extensive research conducted by FutureSight Labs , of which Seth is the founder and CEO , in partnership with leading experts in human behavior experts , sociologists organizational psychologists and data scientists .
sethmattison . com ■ sethmattison ■ @ sethmattison ■ @ sethmattison ■ sethmattison ■ sethmattison
Dr . Bryan K . Williams
Friday , May 12 @ 1 pm EDT
Dr . Bryan K . Williams is a celebrated speaker , consultant and author whose insights into service excellence and effective leadership have consistently helped organizations elevate their customers ’ service experiences to
new heights . In addition to holding degrees in Business Administration , Hotel and Restaurant Management , Adult Education and Organizational Leadership , Bryan brings a wealth of firsthand industry experience from his decade working with the Ritz-Carlton Hotel Company . There , he worked his way up from busboy to become the company ’ s Global Corporate Director of Training & Organizational Effectiveness .
Bryan is also the author of four books — Engaging Service , Work Like You Own It , How to Serve a VIP , and Lift Me Higher — as well as the creator of BWTV Online Learning and the BW Leadership Academy , which is designed to prepare managers for roles as senior leaders by cultivating their leadership
strengths and pairing them with certified leadership coaches who help them put their leadership plans into practice . Members of the ISPA community will likely be familiar with Bryan ’ s highenergy , deeply inspiring speeches and presentations from his years of appearances at the ISPA Conference & Expo , as well as his recent talk on diversity and inclusion for the ISPA audience and his series of Motivational Moments videos , which can be found at experienceispa . com . Bryan will close the 2021 ISPA Stronger Together Summit with his trademark warmth and passion , while leaving the audience reinvigorated and ready to tackle the challenges that lie ahead . n
bwenterprise . net ■ Bryan Williams , D . M . ■ @ bwenterprise ■ @ drbryanw ■ bwenterprise ■ bwenterprise14
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