Pulse April / May 2024 | Page 36

2024 CONFERENCE Age

EVERY EVERY YEAR YEAR , THE , SPA COMMUNITY GATHERS GATHERS on ISPA Conference ISPA ’ s Expo Conference floor to find the ’ s newest Expo and
floor to find the n most exciting most spa products from from international international exhibitors . The exhibitors 2024 ISPA Conference . The 2024 will also ISPA feature Conference three days will also of speaker of speaker presentations covering a range a of range trending of spa trending industry topics spa , first-ever industry Western-themed topics , a first-ever ISPA Wester
Welcome Welcome Party , the , ISPA Foundation Live and Live Silent and Auctions Silent , book signings Auctions with , keynote book speakers signings , a Headshot with keynote sp station station and and many other can can ’ t-miss ’ t-miss events . events . The Phoenix The Convention Center Center is referred is to referred as “ PCC ” below to as . All “ times PCC ” listed below . All are local times Mountain listed below are lo
Standard Standard Time ( MT ( ) in Phoenix , Arizona , Arizona .
.

Monday APRIL 22 22

NOON
NOON – 6 PM – 6 PM
REGISTRATION & SELF CHECK-IN & SELF CHECK-IN
PCC • LEVEL 3
NOON
NOON – 6 PM – 6 PM
SELF CHECK-IN
SHERATON LOBBY
5 – 6 PM
5 – 6 PM
NETWORKING JUMPSTART JUMPSTART
SHERATON LOBBY

Tuesday APRIL 23 23

ALL DAY
ALL DAY
EXPERIENCE CENTER CENTER
PCC • LEVEL 1
7 AM –
7 5:30 AM – 5:30 PM PM
REGISTRATION
PCC • LEVEL 3
8 – 8:30
8 – AM 8:30 AM
MORNING COFFEE COFFEE
PCC • LEVEL 1
8:30 – 8:30 10 AM – 10 AM POWER SESSION SESSION PCC • LEVEL 1

Ryan LEAK

LEAK
RYAN LEAK
RYAN is a dynamic LEAK thought is a leader dynamic in leadership thought development leader , in leade
known for captivating known business for captivating audiences around business the world audiences . Every year , around
he advises 200,000 he advises people to 200,000 “ chase failure people ” as part to of his “ chase engaging failure and ” as pa
transformative transformative presentations , and his presentations expertise has inspired , and leaders his expertise h
from Fortune from 500 companies Fortune to professional 500 companies sports teams to . professional spor
H 10:15 – 11:15
H AM 10:15 • RYAN – LEAK 11:15 BOOK AM SIGNING • RYAN • EXPO LEAK BOOK SIGNING • EX
10:15 AM 10:15 – AM 5:30 – 5:30 PM
ISPA EXPO EXPO & HEADSHOT & HEADSHOT STATION STATION
PCC • LEVEL 3
NOON
NOON – 1:30 – 1:30 PM PM
LUNCH IN THE IN EXPO THE EXPO
PCC • LEVEL 3
1:30 – 2:30
1:30 – 2:30 PM PM
KNOWLEDGE BUILDER BUILDER SESSIONS SESSIONS
Engaging the Next the Generation Next Generation of Spa Leaders of Spa Leaders
PCC • LEVEL 1
PANEL : EMLYN : EMLYN BROWN , BROWN JEAN-GUY DE , JEAN-GUY GABRIAC , TAMARA DE JARRETT GABRIAC • MODERATOR , TAMARA : JEREMY JARRETT McCARTHY
• MODERATOR : JEREM
The
The ROI ROI of Leading of Leading with Heart with • CLAUDE Heart SILVER
• CLAUDE SILVER
Innovative Pricing Pricing Models & Menu Models Engineering & Menu Strategies Engineering that Optimize Strategies Revenue that Optimize Revenu
PANEL : JENNIFER : JENNIFER FREDETTE , FREDETTE SUZANNE HOLBROOK , SUZANNE , CHERIE HOLBROOK RODRIGUEZ • MODERATOR , CHERIE : JEAN RODRIGUEZ KOLB
• MODERATOR : JEA
3:15 – 3:45
3:15 – 3:45 PM PM
AFTERNOON REFRESHER REFRESHER IN THE EXPO AND IN THE EXPERIENCE EXPO CENTER AND EXPERIENCE
PCC LEVELS CENTER 1 & 3
4 – 4:30
4 – PM 4:30 PM
SMART30 SESSIONS SESSIONS
Using Feedback Feedback as a Gift to as Help a Gift Others to Grow Help • CLAUDE Others SILVER
Grow • CLAUDE SILVER
PCC • LEVEL 1
Three Things Things Clients of Clients EVERY Generation of EVERY Want Generation to Know • KRISTIN Want SCROGGIN
to Know • KRISTIN SCROGGIN
Innovative Wellness Wellness Solutions to Solutions Drive Guest Engagement to Drive & Guest Bottom-Line Engagement Profit • AMY McDONALD & Bottom-Line Profit
8 – 11 PM
8 – 11 PM
ISPA WELCOME PARTY • WILD PARTY WEST • CELEBRATION WILD WEST CELEBRATION
THE VAN BUREN