ALL DAY EXPERIENCE CENTER PCC • LEVEL 1 7 AM – 5:30 PM REGISTRATION PCC • LEVEL 3

8 – 9 AM KNOWLEDGE BUILDER SESSIONS PCC • LEVEL 1 Navigating the Diverse Landscape of Spa Compensation Structures • PANEL : BRISA HUEZO , MARISSA KREMS ,

PATTY NEUMEIER • MODERATOR : BRENNAN EVANS

Generation THEM : Navigating a Multi-Generational Workforce • KRISTIN SCROGGIN Retail is Not Dead : How to Get Your Products off the Shelf , in the Bag and Out the Door • CAROL PHILLIPS

9 – 9:30 AM MORNING COFFEE PCC • LEVEL 1

SUNEEL GUPTA is a prominent entrepreneur and author known for his contributions to the fields of innovation and leadership . Gupta ’ s commitment to sharing his knowledge and experiences has led him to help people reset , reignite and find meaning in their work by bolstering emotional resilience and engagement . Gupta asks , “ How can an organization excel on the outside if its people are exhausted on the inside ?”

H 11:15 – 12:15 AM • SUNEEL GUPTA BOOK SIGNING • EXPO

11:15 AM – 5:30 PM ISPA EXPO & HEADSHOT STATION PCC • LEVEL 3 NOON – 1:30 PM LUNCH IN THE EXPO PCC • LEVEL 3

1:45 – 2:15 PM SMART30 SESSIONS PCC • LEVEL 1 Understanding the FICA Tip Tax Credit for the Wellness and Spa Industry

MYRA REDDY AND KATI RAPOZA

Awakening EQ : A Re-Introduction to Emotional Intelligence for Leaders • DR . JONATHEN ELLERBY Preparing for What ’ s Ahead : A U . S . Hotel Industry Overview • JAN FREITAG

Gender Identity : Serving Guests and Supporting Employees with Dignity Care • KRISTIE OVERSTREET Leaders Serve & Servers Lead : Keys to Inspire Exceptional Service • DR . BRYAN K . WILLIAMS

3:30 – 4 PM AFTERNOON REFRESHER IN THE EXPO AND EXPERIENCE CENTER PCC LEVELS 1 & 3

4:45 – 5:30 PM ISPA FOUNDATION LIVE AUCTION PCC • LEVEL 3

TO BID ON ALL THE AMAZING ITEMS IN THE ISPA FOUNDATION SILENT AUCTION ,

SCAN THE QR CODE TO DOWNLOAD THE APP .