personal amenities, a swimming pool,
whirlpool, steam rooms and sauna
accommodations.
“With exceptionally high standards for
hospitality, attention to detail and
distinctive customer service, the spa is a
luxurious destination that has been
awarded the CAA/AAA Four Diamond
Award,” says Roptus.
She adds that it is imperative that the
spa maintains a rejuvenating, relaxing and
recharging environment, while providing
operational efficiency as it can be a challenge to manage appointments, staff
schedules and facility maintenance.
On average, the spa updates its menu
every 18 months and launches new and
exciting special offers every two months.
They also like to experiment and try
new things, such as the seasonal “Made
in Canada” retreat called “Maple Bliss,” a
60-minute body treatment using maple
sugar body scrub, red maple sap and the
Canadian red clay body mask and body
butter. Offering unique treatments, says
Roptus, is one way to keep the spa inter-
esting and enticing to all guests, including
casino-goers.
“We believe in working both from the
inside out and the outside in to improve
and treat the complete body and soul,”
she says, stressing the spa’s focus on promot