Pulse August 2015 | Page 20

MEMBER PROFILE ABOUT THE SPA Spa open date: July 2004 Square footage: 10,000 Number of treatment rooms: 12 Number of full-time spa staff: 25 Guest ratio percentage (female vs. male): 65 percent vs. 35 percent Signature treatment: Fallsview Signature Facial & Tranquility Retreat Contact information: Fallsview Casino Resort – The Spa 6380 Fallsview Blvd. Niagara Falls, Ontario, Canada 1.888.325.5788 fallsviewcasinoresort.com Finding Like-Minded People Providing complete rejuvenation to guests can be quite challenging, but the well-trained staff delivers the ultimate relaxation experience in a unique atmosphere. “Our spa associates are our most important assets. It’s essential that we recruit, hire, train, motivate and retain people who can connect with guests and create memorable experiences for them,” she says. The four categories that the spa considers when hiring are: capacity, attitude, personality and skills. The spa strives to educate staff members in order to raise their professional potential and develop or improve their skill sets. In partnership with resource partners, the spa provides yearround training for new and existing staff. Much like their mentality when hiring 18 PULSE n August 2015 employees, it is very important for the spa team to find resource partners who adhere to similar values and ideals. “For example, our main product line, [ comfort zone ] north america, is developed and produced in Parma, Italy in a facility that uses 100 percent of its energy from renewable sources. Reforestation projects by the company seek to offset the environmental impact related to the production of [ comfort zone ] north america products and packaging,” she says, highlighting the spa’s commitment to the environment. Supporting a Community Fallsview Casino Resort – The Spa gives back to the community through corporate-giving programs that help improve the quality of life of residents within the Niagara Region in the areas of health care, post-secondary education, the arts, culture and heritage. The resort also supports community events, festivals and other public activities. Additionally, the resort runs a successful, award-winning green initiatives program, which includes an environmentally friendly procurement strategy. “Our makeup line, jane iredale – THE SKINCARE MAKEUP, wholly commits to providing a product line with the utmost integrity and the ability to enhance the lives of women through its effectiveness, simplicity and beauty. They support the organization Living Beyond Breast Cancer and are certified cruelty-free,” Roptus says. Ultimately, she believes that it is essential that all employees and resource partners share the spa’s belief on providing exceptional customer service while catering to the needs of the community. n