MEMBER PROFILE
ABOUT
THE SPA
Spa open date: July 2004
Square footage: 10,000
Number of treatment rooms: 12
Number of full-time spa staff: 25
Guest ratio percentage (female vs.
male): 65 percent vs. 35 percent
Signature treatment: Fallsview
Signature Facial & Tranquility
Retreat
Contact information:
Fallsview Casino Resort – The Spa
6380 Fallsview Blvd.
Niagara Falls, Ontario, Canada
1.888.325.5788
fallsviewcasinoresort.com
Finding Like-Minded People
Providing complete rejuvenation to
guests can be quite challenging, but
the well-trained staff delivers the
ultimate relaxation experience in a
unique atmosphere.
“Our spa associates are our most
important assets. It’s essential that we
recruit, hire, train, motivate and retain
people who can connect with guests
and create memorable experiences for
them,” she says. The four categories that
the spa considers when hiring are:
capacity, attitude, personality and skills.
The spa strives to educate staff
members in order to raise their professional potential and develop or improve
their skill sets. In partnership with
resource partners, the spa provides yearround training for new and existing staff.
Much like their mentality when hiring
18 PULSE
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August 2015
employees, it is very important for the
spa team to find resource partners who
adhere to similar values and ideals. “For
example, our main product line, [
comfort zone ] north america, is developed and produced in Parma, Italy in a
facility that uses 100 percent of its
energy from renewable sources.
Reforestation projects by the company
seek to offset the environmental impact
related to the production of [ comfort
zone ] north america products and packaging,” she says, highlighting the spa’s
commitment to the environment.
Supporting a Community
Fallsview Casino Resort – The Spa gives
back to the community through corporate-giving programs that help improve the
quality of life of residents within the
Niagara Region in the areas of health care,
post-secondary education, the arts,
culture and heritage. The resort also supports community events, festivals and
other public activities. Additionally, the
resort runs a successful, award-winning
green initiatives program, which includes
an environmentally friendly procurement
strategy.
“Our makeup line, jane iredale – THE
SKINCARE MAKEUP, wholly commits to
providing a product line with the utmost
integrity and the ability to enhance the
lives of women through its effectiveness,
simplicity and beauty. They support the
organization Living Beyond Breast Cancer
and are certified cruelty-free,” Roptus says.
Ultimately, she believes that it is
essential that all employees and resource
partners share the spa’s belief on providing
exceptional customer service while catering to the needs of the community. n