ISPA Spa Workforce Study Service Provider Perspectives

With over 40,000 open positions in the U. S. spa industry, it’ s important to know the wants, needs and expectations of service provider employees. For the purposes of the 2018 ISPA Workforce Study, a service provider is defined as someone who provides a service within a spa, i. e. massage therapist, esthetician, nail technician, etc. These employees tend to be passionate about the work they do and their relationships with their clients. Service providers were primarily attracted to the industry by the nature of the work. The balance of flexibility alongside potential compensation were also motivating factors.