Fewer than
half (46
percent)
of service
providers
agree their
total compensation package fairly
recognizes their contributions, with just
13 percent strongly agreeing.
of service provider
respondents are
passionate about
providing exceptional
client service.
Just over half (57 percent) of service
providers are satisfied with how their
organization handles gratuities/tips and less
than half believe their compensation package
is competitive with similar jobs elsewhere.
Pay/salary ranks high
(46 percent) among the
of service providers ranked
flexible schedules as a
top three important
benefit, with over a
quarter (26 percent)
ranking this as the
single most important
benefit to them.
factors attracting service
providers to the industry and
these findings may suggest a gap with actual
experience.
HAVE LEFT THEIR PREVIOUS ROLE DUE TO
POOR MANAGEMENT. Over a fifth of service
providers do not feel inspired by the leaders in
their organization.
Don’t MISS thE 2018 ISPA
ConFEREnCE & ExPo where
Colin McIlheney, Global Research
Director for PwC Research, will highlight
the exciting findings of the ISPA Spa
Workforce Study.
to vieW tHe eNtire isPa sPa WorkforCe study
head to experienceispa.com/resources/research
and log into your ISPA account.
* For the purposes of this study, service provider is defined as a massage therapist, esthetician, nail technician, etc.
August 2018
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