TABLE OF CONTENTS
2 From Your Chairman
8 ISPA News and Calendar
GADABOUT SALONSPAS
10 Stay Connected
BY NELSON LANE
12 Where in the World is ISPA?
31 Member Perspectives
The Great Reopening
A Look Inside the Reopening
of Gadabout SalonSpas
BY JAMISON STOIKE
38 Pulse Points
Tracking the Effects of COVID-19
BY JOSH CORMAN
42 Member News
BY JAMISON STOIKE
46 ISPA Flashback
BY JAMISON STOIKE
50 It’s Easy Being Green:
Practical Tips to Live More Sustainably
SOUND OFF
57
52 Talent Topics
Employee Expectations
BY JAMISON STOIKE
Dive Deeper
BY MICHAEL TOMPKINS
56 ISPA Foundation
57 Sound Off
38
46
58 Snapshot Survey
60 Ad Index
60 ISPA New Member List
61 ISPA Staff
62 People of ISPA
64 End Notes
RENEW
WHILE
Reopening
IDEAS FOR GROWING YOUR BUSINESS
IN AN EVER-CHANGING WORLD
ABOUT THE COVER
TO GROW REVENUE IN THE FACE OF COVID-19, it takes
innovative ideas and strong leadership. This month, Pulse
highlights the latest developments in CBD—a low-labor,
high-margin add-on that’s also a retail best-seller—plus shares
tips for leading a team during a crisis, dives deep into a spa’s
reopening and discusses what’s next for the spa workforce.
COVER PHOTO FROM SHUTTERSTOCK
AUGUST 2020 ■ PULSE 7