SNAPSHOT SURVEY
ISPA Members Reflect on Technology in the Spa
A SUMMERTIME ISPA SNAPSHOT SURVEY asked respondents to share details about technology in the workplace . Survey responses highlight the types of technology-driven services and treatments being offered , types of operational resources , guest policy on technology usage , cell phone policies and other tech-focused spa practices .
As ISPA members continually add more services and treatments to their menus , technology-driven treatments are quickly becoming quite popular . About two-thirds
( 66 percent ) of spa respondents are offering LED light therapy in their spas , with more than half ( 56 percent ) offering facials incorporating a microcurrent device . The increasingly common technological additions being made in the treatment room are likely downstream of operational technology that continues to streamline spas ’ workflows . A healthy majority of spa respondents ( 70 percent ) are using three or more software and / or web applications in their spa to manage daily operations .
|
TECHNOLOGY-DRIVEN SERVICES / TREATMENTS OFFERED
ALL SPAS
Cryotherapy
13 %
|
ONLINE APPOINTMENT BOOKING continues to be
the highest technology-driven operational resource ,
implemented by five of every six spa respondents ( 83
percent ), while 71 percent are using inventory tracking
|
|
Infared treatments
LED light therapy
Facials incorporating microcurrent device
Percussive massage
Skin analysis technology
Technology-driven massage ( therapist free )
Other
|
9 %
8 %
|
21 %
18 %
|
28 % |
56 % |
66 % |
|
software and mobile apps for employees to check
schedules , request time off and other functions . Just
more than half ( 51 percent ) of spa respondents prohibit
cell phones in certain areas , and 72 percent have a
formal employee technology policy .
TECHNOLOGY-DRIVEN OPERATIONAL RESOURCES UTILIZED
ALL SPAS
Inventory tracking software
71 %
|
Do not offer technology driven services / treatments |
16 % |
Mobile app for employees ( to check schedules , request time off , etc . |
71 % |
Online appointment bookings for guests |
83 % |
Online retail store 30 %
Self-service technologydriven guest check-in
Self-service technologydriven guest check-out ( payment
Text messaging / SMS system for communicating with guests
None of the above
3 %
3 %
6 %
65 %
PULSE n DECEMBER 2024 / JANUARY 2025 50