BY DR . JONATHAN ELLERBY

A SERIES OF 10 LEADERSHIP LESSONS FOR THRIVING SPA TEAMS

EFFECTIVE ONBOARDING IS arguably the most important step in hiring a new team member — sometimes even more than the interview . A thorough onboarding process can identify potential challenges and opportunities early , before damage is done . After filling a position , many leaders take a step back , relieved to have the vacancy resolved . Often , they or their team members have been covering the role ’ s responsibilities , or the unfilled position has created stress . Bringing on a new team member can feel like a reprieve . But remember : The hiring process is not over until onboarding is complete .

THIS IS PART 3 OF A SERIES . Watch for all 10 Leadership Lessons for Thriving Spa Teams from Dr . Jonathan Ellerby .

A well-structured onboarding process is crucial for integrating new team members , ensuring their long-term success and reducing overtime . Research shows effective onboarding significantly enhances employee engagement , retention and productivity . Here are five essential actions every leader should take when onboarding new team members : 1 . Create a welcoming environment The first step in onboarding is to create a welcoming atmosphere . Introduce the new hire to the team personally and ensure they feel comfortable . A personalized welcome message , team introductions and a designated buddy or mentor can ease anxiety , build connections and help with both culture and skill training . Studies show social integration enhances a new employee ’ s sense of belonging and commitment to the team . It also helps prevent early alliances based solely on initial interactions or friendships .

2 . Set clear expectations Providing clarity on roles and responsibilities is essential for new hires . Leaders should outline specific goals and performance expectations during the onboarding process . This transparency helps new employees understand how they contribute to the

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