“ A thorough onboarding process can identify potential challenges and opportunities early , before damage is done .”
team and organization . Research suggests that employees who have clear expectations are more likely to succeed and feel satisfied in their roles . Instead of setting vague expectations like “ we expect you to communicate well ,” be specific : “ In your role , excellent communication looks like [ example ].” Be descriptive and behavioral , and also ask for their perspective , then use that conversation to clarify and ensure alignment .
3 . Provide comprehensive training Training forms the foundation of effective onboarding . Ensure that new team members receive complete training tailored to their roles , covering not just technical skills but also company culture , values and policies . Never assume a new hire will know what to do , just because they came in with experience from a previous job . Even if skill development seems redundant , remember the way you approach it is as important as the task itself . Effective training boosts confidence , with studies showing well-trained employees are more likely to stay with the company long-term .
4 . Encourage open communication Establishing a culture of open communication is vital . Leaders should encourage questions , feedback and regular check-ins throughout the onboarding process . Make sure new hires know who is available for support and guidance . Studies indicate that open communication fosters trust and engagement , both of which are crucial for employee satisfaction .
5 . Invest in supervision and feedback Solicit feedback and establish regular supervision meetings for new team members . Understanding their perspectives can provide insights into what is working well and what may need improvement . Acting on this feedback demonstrates a commitment to continuous improvement and shows new hires their opinions matter . Regular supervision sessions ensure a consistent onboarding that achieves accelerated learning , feedback solicitation , teaching of culture and building of relationships , and helps to identify and troubleshoot problems early on .
Here is a suggested supervision schedule : l First month : Weekly supervision sessions provide ample opportunity for new hires to ask questions , receive feedback and adjust to their new environment . l Second and third months : Bi-weekly supervision sessions continue to offer support while gradually promoting independence . l Ongoing check-ins : Monthly check-ins for at least the next six months ensure new hires continue to feel connected and supported as they settle into their roles .
Takeaway message Onboarding is a pivotal process that sets the stage for a new employee ’ s long-term success . By creating a welcoming environment , setting clear expectations , providing comprehensive training , encouraging open communication and ensuring consistent supervision and feedback , leaders can significantly improve the onboarding experience . These actionable steps not only help new hires adjust quickly but also build a stronger , more cohesive team . A thoughtful , structured onboarding process accelerates learning , fosters engagement and promotes long-term retention — benefiting both the new hire and the organization . n
DR . JONATHAN ELLERBY provides custom support and leadership programs to facilitate balancing accountability with the powerful tools of emotional intelligence , psychological safety , mindfulness and well-being . | jonathanellerby . com
FEBRUARY 2025 n PULSE 27