PREVENTING BURNOUT IS VITAL both for spa professionals ’ personal well-being and for fostering a productive , harmonious workplace for the full spa team . During a recent ISPA Town Hall , panelists Shane Bird , Taylor Fields ,

Margaret Lora and Tania McCorkle shared practical insights and strategies to address self-care and burnout .

Go-to-resources to help prevent burnout in the workplace “ I saw recently where Oprah has these [“ The Life You Want ”] cards for living an authentic life ,” shared Taylor Fields .“ In the morning , one team member picks a card and reads it , and they have a brief conversation , and that sets the tone for the team that day .”

“ I have about a 30- to 35-minute commute in the morning ,” said Shane Bird .“ During that time , I don ’ t turn the radio on and I meditate , get my mind set for the day and review the day ahead .”

Margaret Lora recommended Ken Blanchard ’ s The Heart of a Leader . “ It helped me start leading with my heart and serving others , which in

turn makes for better morale , stronger outcomes and then the revenue and retention just follow through .”

Creating a supportive work environment “ Create an environment for the team that sets clear expectations of what ’ s expected ,” Tania McCorkle recommended .“ I ’ ve not denied time off

— TANIA McCORKLE

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