“ We celebrate our loyal guests by truly seeing them. Their stories, their routines, their stresses, their joy— we honor all of it...”
“ We celebrate our loyal guests by truly seeing them. Their stories, their routines, their stresses, their joy— we honor all of it...”
Celebrations your loyal guests will value most
SHEENA SCARBERRY Corporate Rooms and Spa Operations Manager Omni Hotels & Resorts
DALLAS, TEXAS, USA
“ We celebrate our loyal guests by truly seeing them. Their stories, their routines, their stresses, their joy— we honor all of it. When they walk in, we want them to feel like the world gets a little quieter and someone is finally taking care of them. That’ s how we show love.”
FLORA VERGNOLLE CEO Bioslimming Provence Cosmetics Inc.
NORTH MIAMI BEACH, FLORIDA, USA
“ To show appreciation for our most dedicated spa owner who sells our products, we organize a special event just for them at their spa and exclusive access to new product launches. We present our best spas with a company award as well. This not only celebrates their loyalty but also strengthens our partnership, making them feel valued and recognized for their hard work.” n
BEING REMEMBERED: Personalized details and recognition matter as much as the service itself. Add key dates— birthdays, anniversaries, milestones— to your CRM and automate thoughtful check-ins. FEELING CARED FOR: Guests value the sense someone is paying attention to their story, health and stress levels. Send handwritten notes after signature treatments to reinforce that connection. QUIET ACTS OF GENEROSITY: Small, unexpected gestures make memorable moments. Surprise guests with a quietly comped enhancement or gift a symbolic keepsake after signature treatments. CONNECTION TO MISSION: Guests love aligning with brands that stand for something— wellness, community, sustainability. Celebrate loyalty by highlighting the purpose and values that guide your spa.
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