Terri Smith
EXPERTISE: Sales/Retail
SESSION: Taking Your Day Spa to
the Next Level
1. I define innovation as: Creating ideas through the “eyes” of the guests.
2. In my view, the greatest innovation in today’s time is: Evernote. It pulls all
the pieces together, prevents you from dropping the ball and helps you hold
others accountable.
3. Of all the world’s innovators, I most admire: Steve Jobs.
4. In the area I’ll be speaking about at this year’s ISPA Conference, the most
disruptive idea I’ve seen so far is: I don’t see one disruptive idea in particular,
but there are so many ideas brought to the ISPA Conference.
5. In the health and wellness space, the most inventive idea and treatment I
came across with is: The Custom Blend Bar and HydraFacial MD. All three of
my spas have double-digit growth in the facial departments because of
HydraFacialMD.
6. If I can invent one thing, I would invent a: Skin-care regimen card or mobile
app that could be used with all treatment lines.
7. The one piece of advice I’d give to help foster a culture of innovation is:
Shop your competitors and ask your guests: “How can we improve what we do
every day to exceed your experience?”
8. The app I am hooked on is: 5K Runner.
9. If I can only keep one book to read, I’d pick: Good to Great by Jim Collins.
10. The single most important takeaway attendees can gain from attending
my session at ISPA Conference is: A plan for success. Everyone will have the
specific tools to measure and a tracking system to use that has proven-results
plus I will teach them how to build a training website that’s easy and will have a
positive impact on their business.
Erin Gargan
EXPERTISE: Social Media
SESSION: Attracting Millennial
Clients: 5 Social Media Success
Secrets
1. I define innovation as: Observing “the way things are” and daring to ask: Is there a
better or smarter way?
2. In my view, the greatest innovation in today’s time is: FaceTime or video
conferencing.
3. Of all the world’s innovators, I most admire: Sara Blakely, founder of Spanx.
4. In the area I’ll be speaking about at this year’s ISPA Conference, the most
disruptive idea I’ve seen so far is: Snapchat!
5. In the health and wellness space, the most inventive idea I came across
with is: Mobile app appointment booking.
6. If I can invent one thing, I would invent a: Cure for cancer. After that, a way to
make vegetables taste like pizza!
7. The one piece of advice I’d give to help foster a culture of innovation is:
Pause before responding to anyone’s idea.
8. The app I am hooked on is: Yoga.com’s “All In One Yoga.” You can make any space
an instant yoga studio, no matter where you are!
9. If I can only keep one book to read, I’d pick: Lean In by Sheryl Sandberg.
10. The single most important takeaway attendees can gain from attending
my session at ISPA Conference is: Social media helps you work smarter, not
harder—but only if you understand where and how to spend time so it actually puts
points on the board for your business.
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July 2016