Pulse July 2016 | Page 72

2016 ISPA CONFERENCE & EXPO SEPTEMBER 13-15 • THE VENETIAN, LAS VEGAS, NEVADA

PLATINUM SPONSOR AS OF MAY 23, 2016

ResortSuite
Registration Bag Booth Number: 203 resortsuite. com | 1.866.4RSUITE
Which innovation would you consider to be a game-changer in the spa industry? The most game-changing innovation is engaging the guest with a revolutionary online guest experience that allows for exploring and booking everything a destination has to offer. From spa services to wellness programming, classes, accommodations, activities, dining reservations and group spa experience planning.
— Frank Pitsikalis Founder and CEO
What makes your brand unique and innovative? We strive to push the boundaries of innovation every day at ResortSuite. Our development and product team are some of the most dedicated people you’ ll find and they work tirelessly to deliver amazing new products and releases. ResortSuite’ s multiple integrated modules provide a unique niche in the industry, and help many multi-amenity destination spas and resorts realize their vision of a single system. We also strive to push the boundaries in customer care. Aside from our committed support team, we have a customer success team whose specific role is to transfer knowledge to our customers and ensure they are making the most of the products they have purchased. Our company takes pride in its ability to deliver a best-in-class system from multiple perspectives.
What exciting new product is your company showcasing at the 2016 ISPA Conference & Expo? The ability for a guest to book their entire spa day or even destination spa vacation has never been easier! ResortSuite WEB now allows guests to not only book a room, spa services, access their member statements and more, we’ ve also added an Activity Scheduler which allows guests to view a calendar of events, activities and classes and book in real-time. Guests can plan their full itineraries and receive an email confirmation with their schedule. The ResortSuite WEB booking engine is also responsive to any desktop, tablet or mobile device, so your busy guests can book on the go.
How does your company create a culture of innovation? Teamwork is at the core of our innovative culture. We are constantly having brainstorming sessions and impromptu stand-ups about new ways to deliver what our customers want or need. Our innovative ideas often begin with a customer question or request, and we strive to take it to the next level every time.
70 PULSE ■ July 2016