2016 ISPA CONFERENCE & EXPO SEPTEMBER 13-15 • THE VENETIAN , LAS VEGAS , NEVADA
PLATINUM SPONSOR AS OF MAY 23 , 2016
ResortSuite
Registration Bag Booth Number : 203 resortsuite . com | 1.866.4RSUITE
Which innovation would you consider to be a game-changer in the spa industry ? The most game-changing innovation is engaging the guest with a revolutionary online guest experience that allows for exploring and booking everything a destination has to offer . From spa services to wellness programming , classes , accommodations , activities , dining reservations and group spa experience planning .
— Frank Pitsikalis Founder and CEO
What makes your brand unique and innovative ? We strive to push the boundaries of innovation every day at ResortSuite . Our development and product team are some of the most dedicated people you ’ ll find and they work tirelessly to deliver amazing new products and releases . ResortSuite ’ s multiple integrated modules provide a unique niche in the industry , and help many multi-amenity destination spas and resorts realize their vision of a single system . We also strive to push the boundaries in customer care . Aside from our committed support team , we have a customer success team whose specific role is to transfer knowledge to our customers and ensure they are making the most of the products they have purchased . Our company takes pride in its ability to deliver a best-in-class system from multiple perspectives .
What exciting new product is your company showcasing at the 2016 ISPA Conference & Expo ? The ability for a guest to book their entire spa day or even destination spa vacation has never been easier ! ResortSuite WEB now allows guests to not only book a room , spa services , access their member statements and more , we ’ ve also added an Activity Scheduler which allows guests to view a calendar of events , activities and classes and book in real-time . Guests can plan their full itineraries and receive an email confirmation with their schedule . The ResortSuite WEB booking engine is also responsive to any desktop , tablet or mobile device , so your busy guests can book on the go .
How does your company create a culture of innovation ? Teamwork is at the core of our innovative culture . We are constantly having brainstorming sessions and impromptu stand-ups about new ways to deliver what our customers want or need . Our innovative ideas often begin with a customer question or request , and we strive to take it to the next level every time .
70 PULSE ■ July 2016