“We recently had a guest who was out for a
month after a knee surgery, so we called him
and checked in to see how he was doing. It
really makes a difference when your spa calls
you to make sure you’re okay.”
— Jane cox, director of spa and salon, green valley ranch resort & spa
to see exactly what you’ll get when you come in for a
treatment.” To help increase local business, Four Seasons
Las Vegas also advertises in several of Las Vegas’s local
magazines.
The strong reputation of Four Seasons’ working
environment has further helped the spa retain its
employees, even in a highly competitive local labor
market. The spa still has employees who were hired
when the spa opened in 1999, plus many more
employees who have transferred from another Four
Seasons location. Overall, Mariani cites a very positive
work environment as the main reason people stay,
although she did make particular note of Four Seasons
“Comp Nights”—which employees can use to stay compli-
mentary at other Four Seasons properties—as a powerful
incentive for employees to stay. Says Mariani, “You get to
travel and stay at five-star properties in amazing
locations all over the world for free…I’m convinced that
people don’t leave the company after they go on their
first trip!”