CONFERENCE
SCHEDULE
TUESDAY, SEPTEMBER 10
2 – 4:30 PM Recruit, Retain, Engage:
The Spa Workforce Super Session
4:45 – 5:30 PM A First Timer’s Orientation to ISPA
WEDNESDAY, SEPTEMBER 11
8:30 – 10 AM GENERAL SESSION
featuring keynote Susan Cain
10:15 AM – 5:30 PM ISPA Expo
NOON – 1:30 PM Lunch
1:30 – 2:30 PM Education Sessions
3 – 4 PM Education Sessions
6:30 – 9 PM WELCOME PARTY
THURSDAY, SEPTEMBER 12
8 – 9 AM Education Sessions
9:30 – 11 AM GENERAL SESSION
featuring keynote Marcus Buckingham
11:15 AM – 5 PM ISPA Expo
NOON – 1:30 PM Lunch
1:30 – 3 PM Education Sessions
3:30 – 4:30 PM Education Sessions
5 – 6:30 PM ISPA Foundation
Live Auction and Close
of the Silent Auction
Whether you’re a day spa
in Dallas, a hotel spa in
Hawaii or a medspa in
Madrid, it’s essential to
recruit the right talent,
engage them in their
work and retain them
for the long haul. This
all-new pre-conference
super session, featuring
subject-matter experts
like Bryan Williams, will
help you learn how to
do it.
Instead of the typical
ISPA Farewell Party,
we’re hosting the first-
ever Welcome Party on
the first night of
Conference. To learn
more, turn to page 45.
Discover this year’s
Education Sessions
speakers on page 62.
FRIDAY, SEPTEMBER 13
8:30 – 10 AM GENERAL SESSION
featuring keynote Mick Ebeling
10:15 AM – 3 PM ISPA Expo
11 AM – NOON Education Sessions
NOON – 1:30 PM Lunch
jULy
■
PULSE 2019
39