ace the interview:
Keys to Getting to the
Core of Interview
Candidates
Presented By Jon Player
INTERACTIvITy: MODERATE HH
IT’S NO SECRET that hiring in the current job market is difficult. In this
session, participants will receive advanced, specific and actionable methods
to discover more about candidates in less time by creating authentic connec-
tions, significantly increasing the quality of their hires.
toP takeaWays:
l Enhanced ability to communicate clearly with interview candidates by
creating authentic connections.
l How to ask specific and effective questions of interview candidates.
l Insight into the assessment of how candidates will fit at your organi-
zation.
l A more effective interviewing structure through analysis of the skills
required for the open position.
“Limited talent, an increased need for specialized skills, competing
offers and tight timelines significantly impact the quality of your
search.”
communicate like
a leader: One
Conversation at a Time
Presented By deBra fine
INTERACTIvITy: LOW H
IN THIS SESSION, attendees will gain conversation skills that will help
cultivate collaboration within your spa organization.
toP takeaWays:
l How to integrate conversation tools that enhance leadership skills.
l Ways to avoid sending contradictory or confusing signals.
l Preventing the most common conversation blunders that create a
negative impression.
l Demonstrating that you’re a positive and self-confident leader while
experiencing more ease during face-to-face interactions and meetings.
“The ability to talk easily with anyone is a learned skill, not a
personality trait.”
customer
experience is the
new competitive
advantage: What
Works, What Doesn’t
and Why it Matters More
Than Ever
Presented By david avrin
INTERACTIvITy: LOW H
THE GREATEST SOURCE OF LOST REVENUE for your business is the
prospect you never knew about. In this session, attendees will learn about
the current monumental shift in purchasing behavior and how to earn
customers—and keep them, too—by engaging prospects and creating
customer experiences worth sharing.
toP takeaWays:
l How to see all the choices available from the customer’s perspective.
l How stories of lost opportunities at every level reach the masses, as well
as why it matters.
l How missed moments and maddening policies contribute to lost sales
and negative reviews.
l Why differentiation trumps competency and connection earns sales.
“How do you earn and keep customers when patience is short and
alternatives are only a short drive or a click away?”
jULy
■
PULSE 2019
63