CONTINUING EDUCATION SESSIONS
integrating
Provider Practice
with corporate
vision
Presented By
heath and nicole reed
INTERACTIvITy: MODERATE HH
ATTENDEES WILL GAIN practical improvements, practice strategies to
empower their entire therapist team through trust and appreciation,
and learn techniques to establish open and effective lines of commu-
nication.
toP takeaWays:
l Review common therapist archetypes and the best approaches to
earn their confidence.
l Common filters that lead to miscommunication and how to use
verbiage to eradicate needless complaints.
l Uncover your own perceptual filters to giving and receiving
feedback and requests.
l Empower therapists to take responsibility, communicate desires
and avoid criticism and complaints.
“Team communication can be easily improved through simple
redirects and understanding.”
Preventing sexual
misconduct in the
spa setting
Presented By leslie young
and les sWeeney
INTERACTIvITy: LOW H
IN THIS SESSION, attendees will take a closer look at current industry
challenges, public perception and what resources are available to
assist in tackling the issue head-on.
toP takeaWays:
l How to curb inappropriate behavior from both therapists and
clients.
l The importance of setting the stage for therapists during inter-
views, orientation and throughout employment.
l How to set client expectations during initial appointment booking
while staying aware of potential predatory clients.
l The importance of setting expectations and being open to honest,
reflexive communication with employees.
“As a spa owner or operator, the responsibility for maintaining a
safe environment for staff and guests is yours.”
“Devel a pai f learning.
If y do, y will never cease .”
— ANTHONY J. D’ANGELO
jULy
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PULSE 2019
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