Pulse June 2024 | Page 32

2024 ISPA CONFERENCE

Knowledge Builder SESSIONS

Gender Identity : Serving Guests and Supporting Employees with Dignity Care
PRESENTER : DR . KRISTIE OVERSTREET
ENSURE ALL STAFF KNOW your organizational policies , procedures and protocols for treating every guest and employee with dignity and respect regardless of gender and / or sexual identity .
Getting Organized & Quickly Improving Productivity at Work
PRESENTER : ANDREW MELLEN
STOP TRYING TO MANAGE TIME ; commit to managing yourself better in relation to time . That means being more decisive : Either do something , delegate it or delete it .
Navigating Online Negativity in Your Spa
PRESENTER : DARLENE FISKE
GIVE MORE OF YOUR TIME and attention to online reviews . Try to get the low scores removed . Encourage your happiest guests to review you . It ’ s an ongoing process and not a quick fix . It should be an essential component of your marketing strategy .
30 PULSE n JUNE 2024